FAQ
1. Will I always get the same person/people to provide my service?
We strive to always provide the same people to your property each and every time of service. However, in the event of staffing changes, vacations, and unexpected absences, you can rest assured Shanti will provide your service with a qualified and trusted associate(s).
2. Do you provide all the supplies & equipment?
Yes, we carry everything with us needed to clean your property. However, many of our customers prefer to have us use their favorite items. With the ever increasing concern for the transfer of germs, we are happy to use your supplies and equipment to prevent this. Whatever your preference, rest assured you will be provided with a thorough, efficient & professional service every time.
3. Can I get the same scheduled time each service?
Yes, we will place you on a regular schedule which is at a convenient time for you. We do have day, evening, night & weekend staff available. We are big enough to handle any of your requirements, and small enough to provide personalized, friendly service.
4. What can you tell me about your staff?
My staff is all family to me including my mother, an aunt and a few cousins that provides us with a high level of consistency as well as being very trustworthy. Although “all family” may not always remain the case, anyone employed with us will be conscientious, experienced and thoroughly trained to my standards and efficiency. We are all professional, friendly American citizens originally from South America, which will assure you a level of attention to detail uncommon to most housekeepers.
5. What is Licensed and Registered and why is this important?
Shani’s Cleaning, Corp. has acquired its business license through the state of NJ and the business is identified by a unique individual licensing number 0400240183. Registering the business with the state of NJ provides us with a Federal Tax ID number for purposes of filing all required taxes. All this is important to our customers as the have a way to report any poor business practices and can rest assured that we are paying our required taxes as a contractor in NJ.
6. Why is general liability insurance important?
We carry $1,000,000.00 of general liability insurance to cover our customers in the event someone or something is hurt, injured or damaged as a result of our being on your property. This is typically required for all commercial customers and is equally as valuable to our residential customers.
7. What is bonding and why is that important?
Bonding is like insurance however it covers our customers in the event of lose of personal property which liability insurance won’t cover. Have you ever heard of someone complaining that they had someone come to their house to work and something (jewelry, money or other valuables) turned out to be missing? Well, when a contractor is bonded, first, it probably means they are pretty trustworthy and conscientious to begin with. However, by hiring a bonded contractor, the value of something should it become missing is completely recoverable through us and our bonding agency. You no longer have to worry about that household money stash or your valuables simply gone.
As a note: We have never had a claim against us for either bonding or our liability insurance.
8. Does someone need to be here when you do your service?
No, this is not necessary unless you prefer it this way. Many of our customers provide us with a key or security system access information. This way the service is done without any intrusion into your time at home or work.
While on site, we do not answer the door for anyone unless specifically requested to do so by the owner. The door remains locked while we complete the work and again locked behind us when leaving.
Office Locations in: Belleville NJ | Somerset NJ | Shrewsbury NJ